FAQ

EDLIC BAG is operated by Rizwan Global Imports LLC.

What is EDLIC BAG?

EDLIC BAG is an online store specializing in women's handbags and fashion accessories, including handbags, shoulder bags, crossbody bags, tote bags, wallets, and other accessories, subject to availability.

How long does shipping take?

Our estimated total delivery time is 7–13 business days, including:

Processing: 1–2 business days
Transit: 6–11 business days

Our standard shipping fee is $50.00 USD. We currently ship within the United States.

Do you provide order tracking?

Yes. Tracking information is provided when available from the shipping carrier. Customers can use our Track Your Order page to check their shipment status.

Tracking may take 24–48 hours after dispatch to become active.

What is your return policy?

Eligible products may be returned within 15 business days from the date of delivery.

Returned items must meet the requirements stated in our Returns & Refund Policy. Customers should contact us before sending any return.

Do you offer exchanges?

Yes. Eligible products can be exchanged within 15 business days from delivery, subject to product availability.

No separate exchange or restocking fee is charged.

How do refunds work?

Once an eligible return is received, inspected, and approved, the refund is generally initiated within 5 business days.

After the refund is initiated, your bank or payment provider may require an additional 2–5 business days for the funds to appear.

Refunds are generally issued to the original payment method.

What payment methods do you accept?

Available payment methods may include:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

Available payment options are displayed at checkout.

Can I cancel or change my order?

Requests can only be accommodated when the order has not entered processing or shipment. Changes or cancellations cannot be guaranteed after processing has started.

What should I do if my order is damaged, incorrect, or delayed?

Contact customer support with your order number and details of the issue.

For damaged or incorrect items, photographs may be requested. If your order has not arrived after the estimated 7–13 business day delivery period, contact us so we can review the shipment.