At EDLIC BAG, we understand that there may be situations where a return, exchange, or refund is necessary. EDLIC BAG accepts eligible returns requested within 15 business days from the date of delivery, subject to the conditions and requirements described in this Returns & Refund Policy.
This policy explains the conditions, eligibility requirements, return process, return shipping costs, refund conditions, and applicable timeframes for products purchased from EDLIC BAG.
Our goal is to provide clear and transparent information so customers understand their return, exchange, and refund options before and after making a purchase.
Section 1: Return Policy
Return Eligibility
EDLIC BAG accepts eligible returns. A customer may request a return if the following conditions are met:
The return request is submitted within 15 business days from the date of delivery.
The product is unused and undamaged.
The product is returned with all applicable original packaging, accessories, and tags.
The customer received an incorrect item.
The product was received damaged or defective.
The order was canceled before shipment, subject to confirmation by EDLIC BAG.
For this policy, business days are Monday through Saturday, excluding Sundays and applicable public holidays.
Return Request Deadline
Customers must contact EDLIC BAG and submit their return request within 15 business days from the date the product was delivered.
Return requests submitted after the 15-business-day period will generally not be accepted unless required by applicable law or otherwise approved by EDLIC BAG.
When Returns Are Not Accepted
A return will generally not be accepted when:
The return request is submitted more than 15 business days after delivery.
The product has been used, worn, altered, or damaged by the customer.
The product shows visible signs of customer-caused damage.
The product was identified as final sale or non-returnable at the time of purchase.
The product is returned without applicable original packaging, accessories, or tags.
The product is damaged during return shipping because it was not properly or securely packaged by the customer.
The returned item does not match the product associated with the order.
If a return is not eligible, EDLIC BAG will notify the customer and explain the applicable reason.
Return Process
Customers must follow these steps to request and complete a return:
Step 1: Contact EDLIC BAG
The customer must contact EDLIC BAG within 15 business days from the date of delivery.
The customer should provide:
Order number
Product name or product details
Customer name
Contact information
Reason for the return
Photographs or video evidence when the product is damaged, defective, or incorrect
Submitting a return request does not automatically mean the return has been approved.
Step 2: Return Eligibility Review
EDLIC BAG will review the return request and determine whether it meets the requirements of this policy.
The customer will be informed whether the return is approved.
Step 3: Receive Return Instructions
If the return is approved, EDLIC BAG will provide the applicable return instructions.
Where applicable, EDLIC BAG may provide a prepaid return shipping label.
Customers must follow the return instructions provided by EDLIC BAG.
Step 4: Prepare the Product
Before shipping the product back, the customer must:
Keep the product unused and in its applicable original condition.
Include applicable original packaging.
Include required tags and accessories.
Securely package the product to prevent damage during return shipping.
Follow the return instructions provided by EDLIC BAG.
Customers may be responsible for damage caused by insufficient or improper return packaging.
Step 5: Ship the Product
The customer must send the product using the return shipping instructions provided by EDLIC BAG.
Return Shipping Costs
If the return is caused by an EDLIC BAG error, including:
Wrong product received
Defective product
Damaged product caused before or during delivery
EDLIC BAG will cover the applicable return shipping costs and, where applicable, provide a prepaid return shipping label.
For eligible returns caused by the customer's decision, including:
Change of mind
Preference for a different product
Selecting the wrong product
the customer is responsible for the applicable return shipping and return-label costs.
Step 6: Return Inspection
Once EDLIC BAG receives the returned product, the product will be inspected within 1 business day, where reasonably possible.
The inspection may verify:
The correct product was returned.
The product meets the return eligibility requirements.
The product is unused and undamaged.
Required packaging, tags, and accessories are included where applicable.
The product was not damaged through customer misuse or improper return packaging.
Step 7: Return Decision
After inspection, EDLIC BAG will notify the customer by email regarding the return decision.
Where reasonably possible, the customer will be notified within 1 business day after the inspection.
If approved, EDLIC BAG will proceed with the applicable refund or exchange.
If declined, EDLIC BAG will provide the applicable reason.
Return Timeframes
The following timeframes apply:
Return request: Within 15 business days from delivery
Return inspection: Within 1 business day after receipt, where reasonably possible
Return decision: Within 1 business day after inspection, where reasonably possible
Refund processing: Within 5 business days after refund approval
Bank/payment provider processing: Additional 2–5 business days may apply
Actual delivery and financial institution processing times may vary.
Exchanges
EDLIC BAG accepts eligible exchanges subject to product availability.
Customers must contact EDLIC BAG within the applicable 15-business-day return period if they receive:
A damaged product
A defective product
An incorrect product
Another product that qualifies for an exchange under this policy
EDLIC BAG does not charge an exchange fee.
For an approved exchange, the replacement product will be shipped after the returned product has been received and approved according to the applicable return conditions.
If the requested replacement product is unavailable, EDLIC BAG may offer another applicable resolution, such as a refund.
Courier Damage
If a product appears to have been damaged during delivery, customers should contact EDLIC BAG as soon as reasonably possible after delivery.
Customers may be asked to provide clear photographs or video showing:
The shipping package
Any visible package damage
The product damage
The product and applicable packaging
EDLIC BAG will review the information and determine the appropriate resolution.
Depending on the circumstances, the resolution may include:
Replacement
Exchange
Refund
If the damage is confirmed to be the responsibility of EDLIC BAG or the applicable delivery process, EDLIC BAG will cover eligible return shipping costs.
Section 2: Refund Policy
EDLIC BAG provides refunds for eligible returns, approved cancellations, damaged or defective products, incorrect products, and other approved situations according to this Returns & Refund Policy.
Refund Eligibility
A customer may be eligible for a refund when:
An eligible product is returned within the 15-business-day return period.
The returned product meets the applicable return conditions.
The customer receives an incorrect product.
The product arrives damaged or defective.
An eligible order is canceled before shipment.
EDLIC BAG approves the refund after reviewing the customer's request.
Products that do not meet the requirements of this policy may not qualify for a refund.
Prices and Currency
All product prices displayed on the EDLIC BAG website are in United States Dollars (USD).
Currency: United States Dollar (USD / $)
The applicable product price will be clearly displayed to the customer before the purchase is completed.
Any applicable shipping charges or other customer-paid costs will be clearly disclosed before the order is completed.
Unless otherwise clearly stated, prices displayed on the EDLIC BAG website are quoted in USD ($).
Refund Amount
When a full refund is approved, the eligible product purchase amount will be refunded to the customer.
Original delivery charges may be refunded when the return is caused by:
An incorrect product sent by EDLIC BAG
A damaged product
A defective product
An error caused by EDLIC BAG
Original shipping charges may not be refundable for eligible change-of-mind returns or when the customer selects the wrong product.
Any applicable deduction made by EDLIC BAG will be clearly explained to the customer before the refund is completed.
Refund Process
Step 1: Submit Refund Request
The customer should contact EDLIC BAG and provide:
Order number
Full name
Contact information
Product name or details
Reason for requesting the refund
Photographs or video evidence when the product is damaged, defective, or incorrect
Step 2: Review the Request
EDLIC BAG will review the refund request and determine whether it meets the requirements of this policy.
If a return is required before the refund can be approved, EDLIC BAG will provide the applicable return instructions.
Step 3: Return and Inspection
When a return is required, the product must be returned according to the instructions provided by EDLIC BAG.
After the returned product reaches the designated return facility, it will be inspected within 1 business day, where reasonably possible.
Step 4: Refund Approval
The customer will receive an email confirming whether the refund has been:
Approved
Declined
Adjusted
If a refund is declined or adjusted, EDLIC BAG will provide the applicable reason.
Step 5: Refund Processing
Once a refund is approved, EDLIC BAG will initiate the refund within 5 business days after approval.
Approved refunds will generally be sent to the original payment method used for the order.
Refund Processing Time
After EDLIC BAG initiates an approved refund:
EDLIC BAG processing: Up to 5 business days after approval
Bank/payment provider processing: An additional 2–5 business days may apply.
The exact time required for the funds to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.
Refund to the Original Payment Method
Approved refunds will generally be issued to the same payment method used to place the original order.
For example:
Credit card purchases will generally be refunded to the same credit card.
Debit card purchases will generally be refunded to the same debit card or associated account.
Purchases made through an approved online payment provider will generally be refunded through the same payment provider.
For security and fraud-prevention purposes, refunds normally cannot be transferred to a different card, bank account, or payment method, except where required by applicable law or permitted by the payment provider.
Card Payment Refunds
For purchases made by credit or debit card, EDLIC BAG will submit an approved refund to the original card used during checkout.
If the original card has expired, been replaced, or is no longer active, the customer should contact the card issuer.
The card issuer may redirect the refund to a replacement card or associated account.
EDLIC BAG cannot normally issue cash, store credit, or payment to another card unless required by applicable law or expressly agreed upon in writing.
Refund Confirmation
Once an approved refund has been initiated, the customer will receive a confirmation email containing the available refund details.
The confirmation may include:
Refunded amount
Order number
Original payment method
Date the refund was initiated
Applicable refund explanation or adjustment
Customers should keep the confirmation email until the refund appears in their payment account.
Refund Fees and Deductions
EDLIC BAG does not charge a separate refund-processing fee.
Any applicable deduction made directly by EDLIC BAG, such as a non-refundable original shipping cost for an eligible change-of-mind return, will be clearly explained to the customer before the refund is completed.
Any charges imposed directly by the customer's bank, card issuer, payment provider, or currency-conversion provider are determined by the relevant financial institution and are outside EDLIC BAG's control.
Cancelled Order Refunds
If an eligible order is canceled before shipment, the applicable refund will be returned to the original payment method.
If the order has already been shipped, the cancellation may be handled as a return.
In that situation, the customer may be required to receive and return the product before the refund can be approved.
Damaged, Defective, or Incorrect Product Refunds
Customers should contact EDLIC BAG as soon as reasonably possible after delivery if a product is:
Damaged
Defective
Incorrect
Different from the product ordered
Customers may be required to provide photographs or video evidence.
Once the issue is verified:
EDLIC BAG will cover eligible return-label and return-shipping costs where the issue is confirmed to be our responsibility.
The customer may be offered a replacement, exchange, or refund.
An approved refund will be sent to the original payment method.
Change-of-Mind Refunds
Change-of-mind refunds are available when the return meets all applicable requirements of this policy.
The product must:
Be returned within 15 business days from the date of delivery.
Be unused and undamaged.
Be in its applicable original packaging.
Include required original tags and accessories.
Meet all other applicable return conditions.
For an approved change-of-mind return, the customer is responsible for the applicable return-label and return-shipping costs.
Delayed or Missing Refunds
If an approved refund does not appear after the stated processing period, the customer should:
Check the original credit card, debit card, bank account, or payment account.
Contact the card issuer or financial institution to ask whether the refund is pending.
Allow for additional processing time required by the financial institution or payment provider.
Contact EDLIC BAG with the order number and refund confirmation details if the refund still cannot be located.
EDLIC BAG will review the available payment records and provide available confirmation that the refund was submitted.
Transparency and Fairness
EDLIC BAG aims to provide clear and transparent information about returns and refunds.
Return eligibility requirements are clearly stated.
The 15-business-day return period is clearly stated.
The return process is explained step by step.
Return shipping responsibilities are explained.
Refund processing timeframes are clearly stated.
Product prices are displayed in USD ($).
Applicable shipping charges and other customer-paid costs are disclosed before purchase completion.
Approved refunds are initiated within the stated timeframe.
Refunds are generally returned to the original payment method.
Customers receive written notification regarding approval, rejection, or adjustment.
Any applicable deductions made by EDLIC BAG are clearly disclosed.
EDLIC BAG does not charge a separate refund-processing fee.
Contact Us for Returns & Refunds
For questions regarding a return, exchange, refund, damaged product, defective product, incorrect product, or pending refund, please contact:
EDLIC BAG
Operated by: Rizwan Global Imports LLC
Phone: +1 (786) 619-8015
Email: business@rizwanglobalimports.com
Address:
7901 4th St N, Ste 28138 St. Petersburg, FL 33702 United States
Customer Support Hours:
Monday–Saturday
9:00 AM – 5:00 PM (GMT-4)
excluding applicable U.S. public holidays.